顧客ニーズに合った豊富な金融商品と
オーダーメイド型のソリューションを提供。
April 1, 2011
Crédit Agricole Securities Asia B.V., Tokyo Branch
Complaints are used to improve our quality of service and to assist us with learning from mistakes. We also treat complaints as a valuable insight into our customers' wants and needs. Please feel free to contact your Account Manager whenever you have anything to tell us about our services. Our Compliance Department is always available to ensure that your complaint is dealt with promptly, consistently and in a fair and transparent way. So please let them know whenever you feel uncomfortable in our way of handling your complaint.
We are dedicated to developing lasting relationships with our customers and want to fulfil their needs and expectations at all times. We recognize that sometimes things can go wrong and may develop into a dispute. Just in case this happens by misfortune, please be informed that we utilize services rendered by the Financial Instruments Mediation Assistance Center ("FINMAC") a non profit organization in our effort to resolve any conflicts and disputes that may arise in the course of our business in respect of financial instruments or other related services. FINMAC can be reached at 0120-64-5005.
Crédit Agricole Securities Asia B.V. utilizes services rendered by the Japan Financial Services Association ("JFSA") to resolve any conflict and dispute that may arise in the course of our business in respect of money lending. Consultation and Dispute Resolution Center of the JFSA can be reached at 0570-051-051.
