日本語

March 2012
Crédit Agricole Corporate and Investment Bank, Tokyo Branch 1. We will propose to our clients the products and services which should fit, in our opinion, their knowledge, experiences, purpose of transaction and financial status.
2. We will endeavor to secure, by providing explanatory documents or by other suitable means, our clients' sufficient comprehension about the character and inherent risks of the products that we are proposing to them, so that they may be able to transact with us on their own judgment and responsibility.
3. We will give priority to securing our clients' confidence on ourselves and will not seduce them by providing definitive forecasts or information, while we are aware that such forecast and/or information are incorrect, which may lead to their misjudgments.
4. We will not make phone calls or visits to our clients for solicitation during inappropriate hours such as late at night or early in the morning, without any justifiable reasons.
5. We will organize the internal control system in order to secure the appropriateness of solicitation vis-à-vis our clients.
6. We will enhance our staff's knowledge about our products through improved training program in order to secure the appropriateness of solicitation vis-à-vis our clients.
7. Please feel free to contact your Account Manager whenever you have anything to tell us about our services. Our Compliance Department (03-4580-5404) is always available to ensure that your complaint is dealt with promptly, consistently and in a fair and transparent way. So please let them know whenever you feel uncomfortable in our way of handling your complaint.

(Tel: 03-4580-5404)