グローバルマーケットでの数々のディールを通じた経験と高度な専門性をベースに、顧客ニーズを捉えた付加価値のある商品・サービスを提供。
April 1, 2011
Crédit Agricole Bank, Tokyo Branch
Complaints are used to improve our quality of service and to assist us with learning from mistakes. We also treat complaints as a valuable insight into our customers' wants and needs. Please feel free to contact your Account Manager whenever you have anything to tell us about our services. Our Compliance Department (03-4580-5404) is always available to ensure that your complaint is dealt with promptly, consistently and in a fair and transparent way. So please let them know whenever you feel uncomfortable in our way of handling your complaint.
We are dedicated to developing lasting relationships with our customers and want to fulfill their needs and expectations at all times. We recognize that sometimes things can go wrong and may develop into a dispute. Just in case this happens by misfortune, please be informed that we utilize services rendered by the Japanese Bankers Association (JBA Customer Relations Center) to resolve any conflicts and disputes that may arise in the course of our business in respect of banking business. JBA can be reached at either 0570-017109 or 03-5252-3772.
We utilize services rendered by either the above-mentioned Japanese Bankers Association or Financial Instruments Mediation Assistance Center ("FINMAC") a non profit organization as a measure to settle complaints, etc. and to resolve the disputes. FINMAC can be reached at 0120-64-5005.
